Prince Edward Ave, McKinnon, Victoria 3204 (Australia )

Customer Communication Management

Customer Communication Management (CCM) Services:

Enhanced customer experience (CX) over omni channel outbound communication is crucial for having a competitive advantage over your competitors. It is necessary to streamline the customer communication management system (CCM) by combining omni channel capabilities to offer an excellent journey to the customers.

At ValueMap Technologies, we handle all channels of outbound communications while developing a high-end CCM system that enables you to have high value interactions with customers.We offer CCM consulting services more than just ‘go-live’, we have established a dedicated practice with service offerings that range from your initial implementation, optimization, upgrades to post implementation support engagements.

Our seasoned team of engineers will help you reduce costs, drive efficiencies and create a seamless customer experience with end-to-end outbound communication management. Our modern customer communication management system solutions support communications to conform to various outbound communication channels including email, web pages, documents and SMS.

Services we Offer:

  • Consulting – We identify your business challenges, select the right solution, develop an implementation roadmap, execute the solution, and support it to meet your strategic intent.
  • Implementation – We have certified and trained consultants who will support you in implementation, development, testing and deploying of CCM Solutions.
  • Support – We can help you review release notes, new features and functionalities; analyze and plan the new update implementation; also design & develop testing strategy.
  • Staff Augmentation – We also have the ability to staff your CCM projects with single to large team hiring. Check out our staff augmentation services
ValueMap Technology Attributes

SA Attributes

  • Flexible sourcing – contract, contract to hire & fulltime experts made available on demand for you
  • Onsite/offshore support – hybrid model enables high level of scalability & services customized according to your needs
  • No minimum commitment – unlike IT Tech giants, ValueMap respects every project as premium; be it for hours, days or months long.
  • Improved ROI – We scale deployment in a systematic and future proof way to increase your ROI
  • Exceeds industry benchmarks
  • Results driven processes
  • On-time delivery

 

Connect with an expert to find the best fit solution for your needs – Contact Now

Migration & Upgrade Support

The end of Legacy Print Applications is near. Is your business ready to migrate to modern CCM platforms like Smart Communications? We at ValueMap help you stay ahead of the curve. Our proven methodologies and tools enable businesses to create designs that are efficiently shared. From expedite migration and efforts to improved speed-to-market, to reduced maintenance costs and minimum complications – with ValueMap, take the initiative! Be the change your customers want to see!

Expert Implementation & Testing

ValueMap helps to upgrade your CCM architecture so that your business can operate at the speed of the digital era. Our enterprise-level solutions enable organizations to design and implement adaptive document automation and content management architecture. Drive business impact, empower business users, and optimize the customer experience using high-volume, interactive, and on-demand personalized communication – all, with ValueMap!

Client Testimonial

Mr. Wayne Shorter
CEO at WebFlixx

During our work with TheGem Agency for the past 2 years, their team demonstrated high levels of professionalism, accuracy and efficiency.

Mr. Dani Second
CEO at WebFlixx

During our work with TheGem Agency for the past 2 years, their team demonstrated high levels of professionalism, accuracy and efficiency.

Let’s make something together

At ValueMap technologies, we are focused on designing and delivering customized, client-focused Business and Technology services that make the impossible possible for our clients. Contact us to learn more about how ValueMap Technologies can provide Staffing and Technology solutions that measure, maximize, and deliver results.